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  • 13/09/2023

Senior Customer Service Representative (Northam, WA, AU)

About the role

Join the Operations team in Northam, as a Customer Service Officer/ Store Person. The start time is 7:30am till 4:00pm, additional hours may be available during busy work periods and where other staff are on annual leave. The team is very safety focused and process driven, we work with our customers to build our country.

Day to day you will:

  • Answering and responding to incoming calls and enquiries
  • Providing quotations and following through to order placement and successful on-time delivery to the customers
  • Procuring product for customer orders
  • Complete data entry, invoicing and receipt of stock
  • Pick and load small orders for pick ups, assist with bundling delivery orders for deliveries
  • Assist to receive and unload stock deliveries (some manual lifting required)

About your experience

You will value a highly safety-conscious approach, with rigorous safety policies, to keep everyone on site safe.  A collaborative approach and willingness to learn the process and products.

  • Reliable, hardworking and punctual

  • Solid communication and interpersonal skills

  • Understanding of warehouse procedures, paperwork and computer programs

  • Strong attention to detail

  • Forklift licence is advantage

  • Highly safety conscious and good track record

About our team

Midalia Steel, a brand of InfraBuild, is a major supplier to the Farming, Rural, DIY, Trades and a range of Industrial market segments across Western Australia. Operating for more than 70 years, with 10 branches across rural and metro areas we are one of the largest suppliers in the state.

Next steps

Across our different business units, we offer career opportunities for people who share our drive, passion and ambition. From apprentices and graduates to experienced professionals, we are committed to offering fulfilling careers and the chance to grow as our business grows. We would love you to be part of our journey.


We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.