About the role

Based in our Adelaide CBD office, the Desktop Support Engineer is responsible for providing support of the hardware, SOE and standard office software used by the business. Desktop Support Engineer requires good problem-solving skills and thorough practical and working knowledge of the desktop environment. This role also plays an important role within the business ensuring that ICT Hardware is functioning to optimal standards for the business.

Other responsibilities include:

• Resolution of Incidents/Problems/Service Requests
• Identify and recommend process, application, and technology improvements
• Provide advice to customers during incident management 
• Provide support to remote users
• Occasional project work to deploy solutions
• Engage vendors and contractors to resolve escalated incidents/requests

About your experience

You will be someone who is experienced in addressing complex issues and enjoys working in a fast paced, flexible environment across hardware and software requirements. You are also resourceful and have strong communications skills to be able to work effectively in a cross functional team at all levels of the organisation.

Skills and qualifications required:

• Demonstrated experience in desktop support function including desktop hardware
• Recognised IT industry certification(s) or relevant tertiary in information technology
• MCP, MCDST or MCSE Certification is highly desirable but not essential
• Experience in supporting multiple external clients across various industries
• Experience in SCCM or inTune and AD

About our team

GFG Alliance Australia operates an end to end mining, steel, construction and energy business. With over 160 sites and more than 6700 people, we provide steel for Australia’s leading infrastructure projects. GFG has an agile, entrepreneurial culture with high energy, strong levels of ambition, and sustainable growth plans. This brings opportunities for GFG’s people and businesses to flourish and develop. We work with our people to determine how we can grow our business and our future. We are committed to uncompromising levels of safety, strong customer centricity and diversity. Wherever they are in the world, our people are our greatest asset.

Next steps

Across our different business units, we offer career opportunities for people who share our drive, passion and ambition. From apprentices and graduates to experienced professionals, we are committed to offering fulfilling careers and the chance to grow as our business grows. We would love you to be part of our journey. 

We are a 2023 Circle Back Initiative Employer – we commit to responding to every applicant.