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  • 16/11/2023

Customer Service Team Leader (Newcastle, NSW, AU)

About the role

This is an office-based role working as part of the Cyclone Brand, you will bring your strength in leadership to support and drive the Rural Sales and Marketing team, this role is an essential role in looking after and being the voice of our customer base.

Key responsibilities include:

  • Supporting our internal and external customers
  • Contributing to a collaborative and inclusive team culture
  • Implementation of customer experience enhancements through technology
  • Enthusiastic about driving performance and bring positive energy to the daily work environment
  • Continuous improvements of customer service processes
  • Hitting and exceeding key KPIs.

About your experience

Unlike other roles you will have the chance to make this role your own; shaping your team and the processes you use to help you achieve success. Through this success you’ll positively impact our customer experience measures and help further grow our iconic business.

To be successful in the role you will need to learn quickly on the job and deal well with ambiguity. We would love to speak with strong and passionate communicators who have:

  • The ability to create positive team cultures and perform confidently in a leadership role
  • A passion for outstanding customer service, servicing our customers via phone, email and live chat.
  • Call centre experience will be highly regarded
  • A collaborative mindset who actively encourages cross team participation and discussion.
  • Experience in Rural/Agricultural industries is desirable but not essential
  • Exposure to SAP and Salesforce would be beneficial.

About our team

Cyclone Rural is an iconic and trusted brand that’s stood the test of time with a proven reputation spanning many years and generations. The Cyclone rural range includes gates, posts, wire, troughs, tools & accessories, and yards and other equipment. 

Next steps

Across our different business units, we offer career opportunities for people who share our drive, passion and ambition. From apprentices and graduates to experienced professionals, we are committed to offering fulfilling careers and the chance to grow as our business grows. We would love you to be part of our journey.

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.