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  • 02/05/2024

Customer Service Specialist (Newcastle, NSW, AU)

About the role

In this customer focused role, you will have the opportunity to work within a supportive and positive team environment.


This is a site-based role, working Monday – Friday, located at the Mayfield office.


Your responsibilities will include:

  • Building and maintaining strong relationships with our customers, making InfraBuild our customers’ supplier of choice.

  • Proactive end-to-end management of customer orders across our national supply chain

  • Managing the communication flow between our customers and our business

  • Being the pivotal link between our customers and our internal stakeholders which include Operations, Commercial, Supply & Fulfilment teams.

About your experience

The ideal candidate will be customer focused, have the ability to build strong relationships with a commitment for safety.


Ideally you will have the following:

  • A passion for delivering an exceptional customer experience

  • Excellent communication skills and ability to build solid relationships

  • ‘Can-do’ attitude and proactive approach

  • Ability to multi-task, problem solve with a strong attention to detail

  • Experience in complex supply chains, Microsoft applications, SAP will be an advantage however not essential

About our team

At InfraBuild we are building futures through sustainable steel. We are Australia’s leading integrated steel manufacturing, distribution and recycling business, providing solutions for commercial and residential construction, large scale and nation-building infrastructure, and our primary producers and rural sectors. With our rich history spanning more than 100 years we have entered an exciting new chapter, each day we help build and enable a stronger Australia, for a changing world.

Next steps

Across our different business units, we offer career opportunities for people who share our drive, passion and ambition. From apprentices and graduates to experienced professionals, we are committed to offering fulfilling careers and the chance to grow as our business grows. We would love you to be part of our journey.


We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.