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  • 09/07/2024

Customer Service Representative (Mt Gambier, SA, AU)

About the role

We are seeking a Customer Service Representative to join the team at our Mt Gambier site. The key purpose of this role is to provide great customer service through face-to-face counter sales and telephone sales to an existing customer base. Your role will also extend to taking inbound calls and some general administrative support while working collaboratively within our close sales team

 

Main responsibilities:

 

  • Maintain & grow strong customer relationships
  • Handling over the phone and in person customer enquiries
  • Providing quotes to customers in a timely manner & upselling where possible
  • Trouble shooting customer sales queries
  • Ensuring that we meet our promise to our customers

 

To succeed in this position, you will ideally have:

 

  • Team player with a collaborative and flexible approach
  • Strong customer service skills
  • Previous sales experience (an advantage but not essential), either face-to-face or phone-based
  • Ability to work well in a fast-paced environment
  • Good computer literacy
  • A willingness to learn

Key Benefits

Below are some of our key central benefits that are available to InfraBuild employees. Other benefits may be available depending on your role or site.

 

  • Generous parental leave: 20 weeks paid Primary Carer Leave and 3 weeks paid Partner Leave for those who have worked at the business for at least 12 months. The company also provides superannuation contributions for the Primary Carer during the period of unpaid parental leave for eligible employees (limitations apply).
  • Access to long service leave after 5 years: Employees who are not covered by an Enterprise Agreement can access accrued Long Service Leave (LSL) at the rate of 1.3 weeks per year of service after 5 years continuous service.
  • Employee Benefits Program: discounts for employees, friends and family on a huge selection of products and services from a variety of brands including Samsung, Coles, Harvey Norman, Village Cinemas, Dick Smith, Vodafone, Thrifty and many more.
  • Recruitment referral awards: $1500 is awarded to eligible employees for referring friends or family to an open role if the candidate is successful.
  • Corporate rates for private health insurance: Nib Health Insurance offers discounted cover for employees.
  • Employee Assistance Program: Converge International, our EAP, offers confidential, professional and free counselling and support resources in areas such as marriage/family difficulties, interpersonal conflict, stress, depression or anxiety, alcohol and/or drug dependencies, grief, loss or trauma and workplace problems.

About Us

InfraBuild is Australia’s leading integrated steel manufacturing, distribution and recycling business, making steel using our electric arc furnaces. We provide solutions for commercial and residential construction, large scale and nation-building infrastructure as well as our primary producers and rural sectors.  With ambitions to be carbon neutral by 2030, each day we help build futures through sustainable steel.

 

With an extensive network of branches covering all major cities and regional areas, InfraBuild Steel Centre is Australia’s premier supplier of metals and building products. InfraBuild Steel Centre is part of InfraBuild’s Steel & Tube distribution stream. Steel & Tube also includes three of our iconic service brands: Midalia Steel, Tonkin Steel, and Steelforce.

Why Work Here?

We offer more than just a job; we provide a dynamic environment built on three pillars that define our commitment to both our team and our industry.

 

  • Work with a greater purpose: Join us in the pursuit of a sustainable future as we progress our ambition to become carbon-neutral. You will contribute to a legacy that not only helps to build our nation but sustains our environment for future generations. Embrace a culture where differences are celebrated, innovation is embraced and valuing everyone’s unique perspectives contributes to our transformation.

 

  • Work well – live better: We understand the importance of working in an environment which supports you to balance your personal and professional life. Experience a culture which values you as a whole person – where family extends to the workplace and your well-being matters. You’ll thrive not only in your career with us, but beyond.

 

  • Build your own future: Step into a culture where every day is an opportunity to grow, and where driving your own development is not just encouraged; it’s expected. You’ll be empowered to take the wheel of your learning journey and uncover your potential. The possibilities are limitless.

 

 

We invite you to forge your career in a workplace where passion meets purpose, wellbeing is nurtured and the opportunity to thrive is in your hands.

 

It is our ambition at InfraBuild to cultivate an inclusive workplace that is as diverse as the communities we serve. We encourage candidates from all cultural backgrounds, genders, orientations, age groups, and abilities to apply. Your diversity is our strength in creating sustainable and innovative steel solutions for Australia’s tomorrow.

 

Agencies should note that unsolicited resumes will not be accepted to this position, and GFG will not pay any fees related to resumes that are submitted directly to hiring managers and not through our approved processes.

 

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.