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  • 17/11/2023

Customer Service Officer / Operator – Traralgon (Melbourne, VIC, AU)

About the role

We have an exciting opportunity for a hybrid role as a Customer Service Officer/Operator at our ARC Traralgon Branch. In this varied role, you will be responsible for the customer service and internal sales function of the branch in addition to supporting on the operational floor preparing loads, loading trucks and undertaking warehouse duties.

Responsibilities include:

  • Customer enquiries and sales, over the phone, email and at the front counter
  • Sales data entry, general invoicing, administration, purchasing and inventory control
  • Coordinating logistics – transport and deliveries
  • Storeperson duties: picking and packing, loading and unloading
  • Operating bending and cutting machinery
  • Operation of overhead crane to load and unload fleet and customer vehicles
  • Championing safety procedures to the highest standard

This role is rostered Monday to Friday 7.30 am – 4 pm.

About your experience

We are looking for someone who is customer service focused, has high attention to detail and thrives working in a fast-paced friendly environment. 

You will also have:

  • Experience in a similar phone-based customer service role 
  • Excellent verbal and written communication skills
  • An individual who is solutions-focused and who seeks to take ownership and be accountable.
  • Outgoing attitude with a customer-friendly focus
  • Experienced Operator or someone eager to learn
  • Experience in using a gantry crane.

About our team

The Australian Reinforcing Company (ARC) – a brand of InfraBuild – is a leading manufacturer and supplier of steel reinforcing products nationally. ARC steel is in the bones of the roads we drive on, the houses we live in, the buildings we work in, the schools our kids learn in and the iconic landmarks that symbolise Australia to the rest of the world.

Next steps


Across our different business units, we offer career opportunities for people who share our drive, passion and ambition. From apprentices and graduates to experienced professionals, we are committed to offering fulfilling careers and the chance to grow as our business grows. We would love you to be part of our journey.


Apply today.


We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.