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  • 06/12/2023

Customer Service Officer (Newcastle, NSW, AU)

About the role

ARC have an opportunity for a Customer Service Officer to join our tight-knit team at the Newcastle branch where you will be working closely with sales and operations to deliver an outstanding customer experience.
This position would be a suitable opportunity for someone looking to build on their existing customer/sales experience.


  • Develop and maintain customer relationships through service excellence 
  • Process and manage customer orders, quotes, and enquiries face-to-face, online, and over the phone 
  • Over-the-counter sales – early morning customer pick-ups run hot! 
  • Work alongside the sales team to see ARC excel in the market 
  • Creation and maintenance of pricing-related information
  • Onsite customer visits to develop long-term relationships and a deep understanding of their needs

About your experience

To be successful in this role you will need to demonstrate:

  • Excellent written and oral communication skills
  • High level of attention to detail and robust administrative skills
  • Experience working alongside customers face-to-face and over the phone
  • Skilled in value-based selling
  • Self-motivated, driven, and with a positive attitude – cup half full!
  • Previous experience in the construction/manufacturing industry is not essential – hiring manager is focused on the right customer/cultural values you bring to our team

About our team

The Australian Reinforcing Company (ARC) – a brand of InfraBuild – is a leading manufacturer and supplier of steel reinforcing that Australians have trusted for over 100 years. Supported by a large branch network, ARC steel is in the bones of the roads we drive on, the houses we live in, the buildings we work in, the schools our kids learn in and the iconic landmarks that symbolise Australia to the rest of the world. 

At ARC we are committed to finding fantastic people who can help to take us on our journey of going from good to great. To do this we know we need to offer flexibility so talk to us about how this role might work for you! We are open to flexible working arrangements such as job share, working from home, 4 day weeks, different locations, and want to know how ARC can ensure your career goals and aspirations are meet while maintaining a quality work/ life balance.

Next steps

Across our business we have an agile, entrepreneurial culture with high energy, strong levels of ambition, and sustainable growth plans. This brings opportunities for our people and businesses to flourish and develop. We work with our people to determine how we can grow our business and our future. We would love you to be part of our journey.

We are a 2022 Circle Back Initiative Employer – we commit to respond to every applicant