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  • 17/11/2023

Customer Service Officer (Mareeba, QLD, AU)

About the role

You will be part of a team that is highly safety focused with a strong track record for delivering great outcomes in a fast-paced environment.

This is a day shift position, seeing you working between 7:30 am to 4 pm, fortnightly rostered Saturday with overtime available.

This position will be responsible for a variety of duties including; 

  • Answering and responding to incoming calls and enquiries 

  • Providing quotations and following through to order placement and successful on-time delivery to the customers 

  • Liaising with the broader business team to best service our customers 

  • Procuring product for customer orders 

  • Assist with administrative tasks 

About your experience

It’s important that you are a team player with strong problem-solving skills, customer focused and thrive in a busy environment. You will be an enthusiastic and tenacious individual with the ability to think on your feet and build strong relationships with new and repeat business. 


  • Experience in customer service 

  • Proactive approach with a passion for delivering exceptional customer service 

  • Excellent organisational and time management skills 

  • Ability to understand your customers business and offer value-based solutions 

  • Willingness to learn about our industry and business 

  • Microsoft Office Suite skills ideal 

About our team

Tonkin Steel, a brand of InfraBuild, is a large steel distributor in North Queensland and has been in the steel business for over 60 years, understanding the needs of the industry and providing steel for projects of all sizes.

Next steps

Across our different business units, we offer career opportunities for people who share our drive, passion and ambition. From apprentices and graduates to experienced professionals, we are committed to offering fulfilling careers and the chance to grow as our business grows. We would love you to be part of our journey.


We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.