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  • 14/11/2023

Customer Service Officer (Mackay, QLD, AU)

About the role

Our Mackay branch is looking for a proactive individual to be at the front line of our business. Reporting to the Branch Manager, you will manage the day-to-day to customers and clients, guaranteeing exceptional support and services. 

This role is a 12 month fixed term contract.

Your duties will include the following but are not limited to:

  •     Providing face-to-face, email-based, and over-the-phone type of customer service
  •     Providing quotes, pricing, and responding to general queries of customers
  •     Processing and completing purchase orders
  •     Performing general administrative work and assisting in ad hoc activities – warehousing, dispatch, and inventories.

About your experience

You need adaptability, problem-solving skills, and a customer-centric approach to excel in this role. You must be goal-driven and confident in building customer relationships. 

You will also need:

  •     Experience in a similar phone-based/in-person customer service role
  •     Excellent verbal and written communication skills
  •     Good computer skills or the ability to learn new systems quickly
  •     Background or exposure to the construction, manufacturing, or steel industry is highly regarded
  •     A can-do attitude and a strong desire to learn and develop your skillset.

About our team

At InfraBuild we are inspired by visions of what might be possible, of making our world a stronger, safer, more sustainable and connected place to live. We are inspired to challenge the notion of what is possible, from building the cities that we live into the infrastructure that powers them. We’re there to collaborate and help make possibilities happen. This is how ideas take shape and innovations become reality. 


InfraBuild Steel Centre is a fully integrated supplier of metals and building products, with an extensive network of branches supporting mining, fabrication, and manufacturing industries nationally.

Next steps

Across our different business units, we offer career opportunities for people who share our drive, passion and ambition. From apprentices and graduates to experienced professionals, we are committed to offering fulfilling careers and the chance to grow as our business grows. We would love you to be part of our journey.

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.