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  • 13/07/2024

Customer Service Officer (Lynbrook, VIC, AU)

About the role

ARC, a reputable steel fabrication company, is currently seeking a Customer Service Officer to join our tight-knit team at the Lynbrook branch where you will be working closely with sales and operations to deliver an outstanding customer experience.  
 
This position would be a suitable opportunity for someone looking to build on their existing customer/sales experience. 
 
Hours for this role are Monday to Friday 8:30 AM – 4:30 PM or alternatively 7:00 AM – 3:00 PM.
 
Your responsibilities: 
 

  • Customer enquiries and sales, over the phone and at the front counter 

  • Trouble shooting customer sales queries and questions 

  • Upselling and providing quotes to customers 

  • Sales data entry, general invoicing, administration, purchasing and inventory control 

  • Despatch and production planning with guidance 

About your experience

We are looking for someone who is customer service focused, has a high attention to detail and who thrives working in a fast-paced friendly environment  
 

You will also have: 
 

  • Experience in a similar phone-based customer service role  

  • The ability to build relationships with a diverse range of clients  

  • Excellent verbal and written communication skills 

  • A can-do attitude and a strong desire to learn and develop your skillset 

  • Team player and can multi-task well 

About our team

The Australian Reinforcing Company (ARC), is a leading manufacturer and supplier of steel reinforcing products nationally. ARC steel is in the bones of the roads we drive on, the houses we live in, the buildings we work in, the schools our kids learn in and the iconic landmarks that symbolise Australia to the rest of the world.   

Next steps

Across our different business units, we offer career opportunities for people who share our drive, passion and ambition. From apprentices and graduates to experienced professionals, we are committed to offering fulfilling careers and the chance to grow as our business grows. We would love you to be part of our journey. 
 

We are a 2024 Circle Back Initiative Employer – we commit to responding to every applicant.