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  • 13/02/2024

Customer Service Officer (CSB13) (Townsville, QLD, AU)

About the role

Join a successful branch in a team of Customer Service Officers. You will be working closely with Account Managers, Warehousing and the Leadership team, to ensure customers are having a continuously positive experience with Tonkin.

You will drive a customer-centric approach across:

  • Providing outstanding customer experience via face-to-face interactions, phone and email
  • Creation and maintenance of pricing related information
  • Post-sales support including data collation
  • Coordinating leads and referrals to account managers

About your experience

It’s important that you are a team player with strong problem-solving skills, customer focused and thrive in a busy environment.  You will be an enthusiastic and tenacious individual with the ability to think on your feet. We encourage construction, trade and warehousing professionals who would like a new career in the office to apply.

  • Proactive approach with a passion for delivering exceptional customer service
  • Open to applicants from any industry looking to move into a dynamic role

About our team

Tonkin Steel, a brand of InfraBuild, is a large steel distributor in North Queensland and has been in the steel business for over 60 years, understanding the needs of the industry and providing steel for projects of all sizes.

Next steps

Across our different business units, we offer career opportunities for people who share our drive, passion and ambition. From apprentices and graduates to experienced professionals, we are committed to offering fulfilling careers and the chance to grow as our business grows. We would love you to be part of our journey.


We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.