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  • 21/11/2023

Customer Service Officer (Cairns, QLD, AU)

About the role

Our Cairns branch is looking for a proactive individual to be at the front line of our business. Reporting to the Customer Service Manager, you will manage the day-to-day with customers and clients, guaranteeing exceptional support and services.


Your duties will include the following but are not limited to:

  •     Providing face-to-face, email-based, and over-the-phone type of customer service
  •     Providing quotes, pricing, and responding to general queries of customers
  •     Processing and completing purchase orders
  •     Performing general administrative work and assisting in ad hoc activities – warehousing, dispatch, and inventories.


This is a permanent full-time role with a great working culture!

Role Hours: Monday – Friday and one Saturday morning per month.

About your experience

It’s important that you are adaptable, have strong problem-solving skills and have a customer-focused mindset. You will be goal-orientated and is able to build and maintain effective customer relationships.


To be successful in this role, you must possess the following:

  •     Has experience in a similar phone-based/in-person customer service role
  •     Excellent verbal and written communication skills
  •     Good computer skills or the ability to learn new systems quickly
  •     Background or exposure to the construction, manufacturing, or steel industry is highly regarded
  •     A can-do attitude and a strong desire to learn and develop your skillset.

About our team

Tonkin Steel, a brand of InfraBuild, is a large steel distributor in North Queensland and has been in the steel business for over 60 years, understanding the needs of the industry and providing steel for projects of all sizes.

Next steps

Across our business, we offer career opportunities for people who share our drive, passion and ambition. From apprentices and graduates to experienced professionals, we are committed to offering fulfilling careers and the chance to grow as our business grows. We would love you to be part of our journey. 


We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.