About the role

Our Customer Service Supervisor will be accountable and responsible for the overall management of the internal sales team on site, including responses to enquiries/quotation requests through to the successful fulfilment of customer orders against a promise that is aligned to service charter and pricing guidelines of the state. The role is also accountable for the retention and growth of existing customers, supporting the demand generation efforts of the external sales force, and functional support for the entire state’s Customer Service function as required.

The role involves liaison with other stakeholders, where necessary, to ensure customer expectations are met or exceeded. Ensuring the internal sales team provide support and leads to Account Managers in managing customer relationships, quotation follow-ups, with the main goal being the delivery of a positive customer experience and achiement of on time, in full, order fulfillment service.

Your responsibilities include;

• Building and/or maintaining a high performing, capabile and engaged internal sales team to support the above objectives
• Develop and take ownership of ideas for business/customer service improvement
• Operational liaison to ensure critical decisions are made, and customer communications are proactive, timely and accurate
• Engages with Account Managers to assist in fulfilment of customers’ processed steel requirements
• Communicate delivery schedule with business daily as required and update business as necessary

About your experience

In order to succeed in this role, ideally you will have;
 

• People leadership and development experience
• Reporting and analysis capability
• Change management experience
• Excellent sales and customer service management
• Best practice selling experience
• Strategic thinking
• High level of computer literacy

About our team

At InfraBuild we are building futures through sustainable steel. We are Australia’s leading vertically integrated Electric Arc Furnace steel recycling, manufacturing and distribution business. We provide solutions for commercial and residential construction, large scale and nation-building infrastructure, our primary producers, mining and rural sectors. With our rich history spanning more than 100 years we have entered an exciting new chapter, each day we help build and enable a stronger and more sustainable Australia, for a changing world.

Steel Centre, part of InfraBuild’s Steel & Tube business unit, supports customers in key industries including engineering, infrastructure, commercial and residential construction, fabrication, manufacturing, mining and rural.  We are a fully integrated supplier of metals and building products, with an extensive network of national branches.

Next steps

Across our different business units, we offer career opportunities for people who share our drive, passion and ambition. From apprentices and graduates to experienced professionals, we are committed to offering fulfilling careers and the chance to grow as our business grows.  We would love you to be part of our journey.

We are a 2023 Circle Back Initiative Employer – we commit to responding to every applicant.