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  • 14/11/2023

Customer and Market Lead Southern (Dandenong, VIC, AU)

About the role

Reporting to the National Marketing and Product Manager, play an integral role in the strategic execution of National Market and Customer initiatives, to drive best practices across our footprint to achieve financial and market share objectives.

This role can be based out of either VIC (Dandenong or Derrimut) OR SA (Pt. Adelaide) InfraBuild locations.

Key responsibilities include:

  • Contribute to the development of national marketing initiatives across multiple horizons, and lead the execution in the Southern Region

  • Develop market and customer plans with relevant managers to achieve growth in key segments, and actions to improve their value proposition.

  • Embed sales tools and enablers to drive better selling disciplines and behaviours.

  • Develop capability of external & internal salespeople

  • Canvas deep market insight to support business decision-making and identify opportunities for growth in existing and new markets. 

  • Identify service shortfalls in locations & states and assist the teams to find and deploy workable solutions across our footprint

  • Provide governance, reporting & feedback to state managers and locations on the above.

  • Identify future opportunities for continuous improvement to drive sustainability through external benchmarking

About your experience

We are looking for someone who is customer focused, has a passion for continuous improvement and thrives working in a fast-paced environment with the ability to think on your feet.

Being resourceful, having strong communications skills is a must to be able to work effectively in a diverse team and at all levels of the organisation. You are enthusiastic, tenacious and can translate significant data into concise, meaningful and actionable information. 

Skills and qualifications required:

  • Significant experience and demonstrated record of achieving results in Sales & Marketing

  • Excellent analytical skills and strategic analysis

  • Good research skills for understanding the external market.

  • Complex problem-solving skills

  • Good communications skills (both verbal and written).

  • Excellent stakeholder management skills

  • Good presentation skills to stakeholders of all levels.

  • High level of computer literacy with advanced skills in MS Word, Excel, PowerPoint

  • Ability to work in a calm manner, prioritise competing demands and solve enquiries efficiently.

  • A flexible, team-work approach to tasks and responsibilities.

  • Able to understand the needs of customers and clearly engage and communicate them

  • Commitment and willingness to learn, dedication to growth, self-learning and continuous improvement.

  • Ability to work independently with minimum supervision, in a challenging and fast-changing environment

About our team

InfraBuild’s Steel & Tube supports customers in key industries including engineering, infrastructure, commercial and residential construction, fabrication, manufacturing, mining and rural.  We are a fully integrated supplier of metals and building products, with an extensive network of national branches.

Next steps

Across our different business units, we offer career opportunities for people who share our drive, passion and ambition. From apprentices and graduates to experienced professionals, we are committed to offering fulfilling careers and the chance to grow as our business grows. We would love you to be part of our journey.


We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.